Cancellation Policy

At Anaya Smart Accessories, we understand that sometimes you may need to cancel an order. Our Cancellation Policy ensures the process is simple and transparent.

1. Order Cancellation:

  1. Orders can be cancelled within [ 45 ] minutes of placing them.
  2. Once an order has been processed or shipped, it cannot be cancelled.

2. How to Cancel:

  1. Contact our customer support team at [ WhatsApp. +260971707821 ] with your order number.
  2. Our team will confirm the cancellation and process your refund if applicable.

3. Refunds for Cancelled Orders:

  1. Eligible refunds will be processed to your original payment method within [ 2 ] business days.
  2. Shipping charges, if already paid, may be non-refundable unless the cancellation is due to our error.

4. Changes to Orders:

  1. If you wish to change your order, please contact us immediately. Changes may only be possible before the order is processed.

5. Exceptions:

  1. Customized or personalized items may not be eligible for cancellation.
  2. Orders that have already been shipped cannot be cancelled.

We strive to make cancellations and refunds straightforward so you can shop with confidence.