At Anaya Smart Accessories, we understand that plans can change. Our cancellation process is designed to be simple, transparent, and customer-friendly, while ensuring efficient order handling.
Orders may be cancelled within 45 minutes of placement.
📦 Once an order has been processed or shipped, cancellation is no longer possible.
To request a cancellation:
💬 Contact us via WhatsApp: +260971707821
🧾 Provide your order number for quick assistance
✔️ Our support team will confirm your cancellation request promptly.
Eligible cancellations will receive a refund:
💳 Processed to your original payment method
⏳ Within 2 business days
🚚 Shipping fees may be non-refundable unless the cancellation is due to an error on our side.
Need to make changes instead?
⚡ Contact us immediately after placing your order
🔄 Modifications are only possible before processing begins
The following orders are not eligible for cancellation:
🚫 Customized or personalized items
🚫 Orders that have already been shipped
We are committed to making cancellations and refunds clear, fair, and efficient, so you can shop with complete confidence at Anaya Smart Accessories.
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